Privacy Policy
We value the trust you place in us and recognise the importance of secure transactions and information privacy. This Privacy Policy describes how we (and our affiliates) collect, use, share or otherwise process your personal information through our website www.gvrnatural.com and our mobile mini-application (collectively, the “Platform”).
By visiting the Platform, providing your information, or availing our product/service, you expressly agree to be bound by the terms of this Privacy Policy, the Terms of Use, and the applicable product/service terms and conditions. If you do not agree, please do not access or use our Platform.
1. Collection of Your Information
When you use our Platform, we collect and store information you provide from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information. However, once you provide personal information, you are no longer anonymous to us.
We may track your buying behavior, preferences, and other information you provide. We use this data for internal research about users’ demographics, interests, and behavior — to better protect and serve you. Collected data may include referral URLs, next‑visit URLs, browser information, IP address, etc.
We collect personal information — such as email address, delivery address, name, phone number, payment instrument details — when you register or transact with us. While some parts of the Platform are browsable without registration, certain actions (e.g., placing an order) require registration. We may use your contact information to send offers.
If you correspond with us (via email, letters) or others send us correspondence regarding your use or activity on the Platform, we may store that information in your user file.
We use your personal information to provide requested products/services; to assist sellers/partners in fulfilling orders; to enhance customer experience; to resolve disputes; to prevent fraud or abuse; to collect payments; to send updates, offers, or promotional materials (unless you opt out); to analyze usage data; and for other purposes described at the time of collection.
With your consent, we may request access to SMS, contact directory, device information, location, and (if required) PAN / GST number or other government‑issued ID for KYC or GST‑invoice issuance. Refusal may affect access to certain services or products.
2. Cookies
We use cookies and similar tracking technologies on certain pages to analyse site flow, measure promotions, and support trust & safety. Cookies don’t store your personal data. Some features (like login persistence) depend on cookies. Session cookies are auto‑deleted at session end. You may delete or block cookies — but that may disable some features or require more frequent logins.
We also use cookies or similar tools from third‑parties (e.g., analytics services like Google Analytics) for marketing and analytics. We do not control third‑party cookie practices.
3. Sharing of Personal Information
We may share your personal information with our affiliates, corporate entities, business partners, sellers, logistic partners — strictly for fulfilling orders, providing services, handling payments, customer support, marketing (only if you haven’t opted out), research, fraud prevention, or enforcing terms. We will not share your personal info with third parties for marketing unless you explicitly consent.
We may also disclose information if required by law (subpoenas, court orders), to protect users or the public, or to enforce our policies.
If our business is merged, sold, or transferred, your data may be transferred under the same Privacy Policy obligations.
4. Links to Other Sites
Our Platform may link to third‑party websites or apps which may collect personal information. We are not responsible for their privacy practices or content.
5. Security Precautions
We maintain reasonable physical, electronic and procedural safeguards to protect your information. We use secure servers when you access account or payment data. However, internet transmission is inherently insecure. By using the Platform, you understand and accept inherent risks. You are responsible for safeguarding your account credentials.
6. Choice / Opt‑Out
You may opt out of receiving non‑essential promotional or marketing communications anytime (after account creation). To opt out, uncheck the relevant box or follow the opt‑out instructions in communications.
7. Advertisements on the Platform
We may allow third‑party advertising on the Platform. These advertisers may use non‑personal data about your visits to this and other websites to serve ads tailored to your interests (they won’t receive your name, email, or phone number).
8. Children Information
We do not knowingly collect personal information from children under 18. Use of the Platform is allowed only for persons who can legally contract under applicable law (in India, as per the Indian Contract Act, 1872). If you are below 18, use the Platform only under supervision of a parent/guardian or responsible adult.
9. Data Retention
We retain your personal information only as long as necessary for the purpose collected or as required by law. We may retain certain data (e.g. for fraud prevention or legal compliance) even after account closure. We may also retain anonymized data for analytics or research.
10. Your Consent
By using our Platform or submitting your information, you consent to collection, use, storage, disclosure, and other processing of your personal data (including sensitive information) as described in this Privacy Policy. If you submit someone else's information, you represent you have the authority to do so and to permit us to use it per this Policy. You also consent to receive communications (SMS, email, calls) from us, our partners or affiliates for purposes like order updates, promotions, support — unless and until you opt‑out.
11. Changes To This Privacy Policy
Please review this Privacy Policy periodically. We may update it to reflect changes in practices. When significant changes occur, we will notify you by posting the date of last update, placing a prominent notice on the Platform, or sending an email (if required by law).
12. Grievance Officer
In accordance with applicable law, our Grievance Officer for data privacy concerns is:
Email: HR@naturalfoodindustries.com
Phone: (+91)72009 97585
Working Hours: Mon–Sat 10:00am – 6:00pm
13. Queries
If you have any questions, issues, concerns or complaints about how your personal information is collected or used under this Privacy Policy, contact us at the Grievance Officer contact details above.